A999 Baji FAQ — All Your Questions Answered

You must be at least 18 years old to register on a999 Baji. Please enter your correct date of birth during registration. Your age will be verified during the KYC process. Accounts belonging to users under 18 will be closed.

No. Only one account is allowed per person. If multiple accounts are found, all of them will be suspended and any bonuses earned may be forfeited. For more details, please read our Terms & Conditions Read more.

On the login page, Go to the login page and click the "Forgot Password?" link. A reset link will be sent to your registered email address. Click the link and set a new password. The entire process takes just 2–3 minutes.

KYC (Know Your Customer) is the identity verification process. It must be completed before your first withdrawal or when transactions exceed a certain amount. You can verify easily by submitting a photo of your National ID or passport. Approval typically takes within 24 hours.

To close your account, please contact our customer support. You can also opt for a temporary break (cooling-off period) or permanently close your account. For more details, Responsible Gaming View page.

The minimum deposit amount depends on your chosen payment method. Generally, the minimum is ৳300 BDT for bKash/Nagad and ৳500 BDT for bank transfers. To check the exact limits, Payment Page View here.

Withdrawals to bKash/Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Having your KYC verification completed helps speed up the process. Requests made between midnight and 6 AM will be processed in the morning.

a999 Baji does not charge any fees on withdrawals. However, your mobile banking provider or bank may apply their own transaction fees, depending on their individual policies.

First, wait 30 minutes, as some payment methods may take a little time. If it still hasn't been credited, contact our support team with your transaction receipt (transaction ID). Most issues are resolved within 2–3 hours.

Bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement — meaning you need to place bets with the bonus amount a set number of times. Once the requirement is met, you can make a withdrawal. For more details, Bonus Page and Terms & Conditions View here.

Regular players at a999 can receive weekly or monthly cashback. A set percentage of your losses is returned as cashback. This bonus is also subject to wagering requirements. To view current offers, Bonus Page View here.

Promo codes can be found on our official social media channels and email newsletter. Enter the code in the promo code field during registration to activate a special bonus. Expired or incorrect codes will not work.

Yes, every bonus has an expiry period. Welcome bonuses generally need to be used within 7–30 days. If the wagering requirement is not met within the specified timeframe, the bonus will be automatically forfeited. The expiry for each bonus is stated in its terms and conditions.

Yes! a999 offers live betting. Odds update in real time throughout a match, and you can place bets instantly. Match scores, statistics, and live streaming are all available on the same page.

Odds are a number that shows how much you can win. For example, if the odds are 2.5 and you bet BDT 100, you'll receive BDT 250 if you win (including your original BDT 100 stake). On a999, odds are displayed in both decimal and fractional formats.

In most cases, a bet cannot be cancelled once confirmed. However, if a match is cancelled or the venue changes, the bet is automatically voided and your funds are refunded. If Cash Out is available, you may exit the bet early under certain conditions.

To install the app on Android, allow "Unknown Sources" or "Install Unknown Apps" in your settings. Go to Settings > Security > Unknown Sources and enable it. On iOS, you may need to trust the developer certificate in your settings. If you run into any issues, please contact support.

The app offers faster loading, push notifications, fingerprint login, and exclusive app-only offers. All features are also available on the mobile browser, though push notifications and biometric login are not supported there. For the best experience, use the app.

In Account Settings, you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Reductions take effect immediately. For more details, Responsible Gaming View page.

Go to Account Settings → Security → Two-Factor Authentication. Verify your mobile number with an OTP. Once enabled, you'll receive an OTP code on your phone each time you log in. This keeps your account significantly more secure.

Your account cannot be reactivated until the self-exclusion period has ended. A 6-month or 1-year self-exclusion expires after the set period. Permanent self-exclusion means your account will never be reopened. If you have a remaining balance, you can withdraw it through support. For more details: Responsible Gaming.